ANSWERS TO YOUR QUESTIONS

Shipping

We choose appropriate shipping methods for delivery. Orders are then shipped via FedEx, United States Postal Service, DHL or SF EXPRESS. When your product ships, you’ll receive another email with the tracking information. If you prefer other shipping methods, please contact the seller for help.

We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

Please refer to our shipping policy


You will be responsible for assuring that any products you order comply with state and federal government import regulations. Our terms of sale to our customers in the USA are DDP – Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.

Unfortunately, we are unable to ship to Military Base, or PO Boxes because our delivery partner requires a physical address. You are kindly advised that you send email us if you need ship the order to special address.

If there is a tracking number, it means that the parcel has been shipped out. Please allow some time for the courier to update the latest tracking info after reaching next station.
 

There are multiple possible reasons:
1. Wrong or incomplete address
2. Invalid phone number
3. Unable to deliver (No recipient at the shipping address)

Payment

We ensure secure payment with Paypal and Credit Cards, such as Visa, Mastercard, American Express, Discover Card, Maestro.

Please rest assured that our store is a safe online shop. Be on the look-out for the following signs to know you are shopping safely. Remember, this only means the site is secure, not that the seller is honest.

Padlock symbol – There should be a padlock in the address bar next to the website address.

Website address – This should start with https://. The S stands for secure

Green address bar – On certain browsers and websites the address bar will turn green.

Valid certificate – If you click the padlock symbol or just to the left of the address bar, you should see information on the site certificate. This should tell you who has registered the site. If you get a warning about a certificate, avoid the website.

1. Not enough funds on the card to complete the transaction.
2. The card issuing bank is not trustworthy for us. You are kindly advised that you can try to another credit card.
3. CVV or card information is wrong – users often make mistakes when typing.
4. Expired card.

Orders & Returns

To cancel an order, simply contact us with the appropriate information and Order Number right away. We’ll be glad to help you out. Most orders are shipped out within a few hours so it may be too late to cancel the order, BUT you still have the option cancel your order within one hour of purchase and we’ll work out a solution for you.

To change your order, please send us an email at [email protected] with your Order Number right away.

This is optional, and Effacera is dedicated to offering better customer shopping experiences and it can save a lot of time.

You can track your order at any time online via our Order Status page. Alternatively, you can track the order directly on the carriers’ website using the tracking number.

If you are not satisfied with your purchase, we will gladly accept your return within 14 days from the date of delivery. All online orders need to be returned to our warehouse ( NOT our office address). Please send us an email at [email protected] for detailed RETURN PROCESS

As soon as the returns are received at our warehouse, they will be automatically refunded within 5 business days (from the day we receive your return parcel) to the method of payment used for the order.
You’ll receive a confirmation email when the item has been refunded.